How to Bring Out the Mama Bear

I am angry.  Irate would be a better word for it.  Mama Bear is out in full force!  So, what brought Mama Bear out?  A short form letter from the lab at the hospital.

So, what was the letter about?  The letter was stating that Baby had 48-72 hours to get back in for blood work which was done at birth but needs to be repeated.  Oh, and no need to sign in at the front, just simply go to the lab.  Also, Baby's doctor has been made aware of the state's need of more blood work.

No mention of why.  No mention of what problem prompted this letter.  Thankfully, there was a phone number for the lab manager so we could get some answers.

Hubby called and learned that the blood work done at discharge - 6 dots of blood on a sheet of paper - was done incorrectly (too many drops of blood per circle on the paper) and was returned by the state.  The nurses in the nursery were not being careful when doing this test.  Baby wasn't the on;y one.  When I took Baby back today, the lab manager pulled his paper out from a 3 inch stack of babies that need to be re-stuck due to nurse error.

I understand a mistake here and there.  A mistake of this magnitude - well, I feel we AT LEAST deserve an apology from the nursery staff rather than the hospital lab who is just cleaning up this mess.  For me to get all worked up from a vague form letter, find someone to watch Buggy (thankfully Hubby was home), pack up Baby, drive to the hospital and fight for parking, wait 30 minutes in the lab, have Baby get stuck AGAIN - unnecessarily at that, expose both of us to even more hospital germs, and pack up and drive home, well, that's a big chunk of time, energy, and emotional strength gone.

I wasn't super happy with the nursery to begin with.   I made sure that Baby spent the least amount of time there as possible.  Right after I delivered, I nursed him - before he was bathed and weighed.  Well, after I sent him to be weighed, the lactation consultant came to my room.  Aparently, Baby's blood sugar was a little low so the nurses were about to give him formula without asking me or Hubby.  The LC was standing right there and knew I would not be happy.  She came to me and helped me express  some colostrum which was given to baby and which brought his blood sugar to where it needed to be.  She told me that the nursery routinely gives formula no matter the mom's wishes - it's just easier.  If it's not formula they give, it's sugar water.  After 2 of the vitals checks where all babies are kept in the nursery for 2 hours, Baby was sent back to me with a jar of sugar water.

So, I tend to be impulsive.  My gut reaction is to get on the phone and raise a big stink.  Am I overreacting?  What would you do in this situation?  I don't want to completely burn bridges.  We may not be done growing our family.  I love my doc and want to have her deliver any future children and this is the hospital where she delivers. 

What would you do?